- Lead a regional team of Marketing, Customer Experience & Digital leaders with regional & local experts to embed & facilitate customer experience excellence ownership within regional BLs and across all target groups & vehicle segments, monitoring and ensuring effectiveness and efficiency - Develop and deploy the regional customer experience roadmap towards excellence, for competitive differentiation & long-term growth, increasing our strategic inter-connected touch points with the market - Identify and govern all regional customer experience processes E2E, driving standardization and digitization throughout BLs/Domains, minimizing silos of systems, data, duplication of efforts, while ensuring best experience & purchase convenience to customers and end-users - Ensure through regional communities of practices, state-of-the-art competence for maximizing customer impact - Attract, develop and retain an agile, diverse team of high potentials highly connected within the regional organization and Division B - Measurement on eCom-driven sales development - Measurement on marketing ROI in digital market channels - Internal communication BP - Media/PR communication
- Strong experience, expert knowledge and thought leadership in digital/e-Commerce for both B2B and B2C - Customer-centric attitude based on outside-in perspective and strong knowledge of market and customers - Innovation mindset, entrepreneurial attitude, business acumen, creativity & change appetite - Knowledge on Automotive Aftermarket & eCommerce network in the Aftermarket as advantage, but not required - Marketing or eCommerce leadership experience in international context and in complex matrix organizations - High influencing and impacting skills & ability to manage global Digital Market Channels organization, communities, ecosystem & ventures - Change agent with strong change mgt. skills w/ focus on leading disruption & managing required organizational transformation & talent developments
