Job Title: Service Manager China
Job Number: P00230119001
Location: Shanghai

Main Responsibilities:  
1.	Coordinates w/ Regional BLs, to ensure Services Strategy, Concept fits regional needs
2.	Takes ownership and responsibility for the Services activities in execution phase in Sub-region
3.	Lead the process of defining and refining service management system and service procedure, Improve service quality and efficiency.
4.	Direct and manage service resources:
    A.	Externally, maturity level of service network;
    B.	Internally, resources allocation, standardization, efficiency& competency improvement cross all branches
•	10+ years of working experience in Aftermarket, incl. leadership experience
•	Advanced degree in management or engineering
•	Product expertise in relevant ZF products (e.g. driveline technology in automotive and non-automotive products)
•	Deep understanding of regional Service business and customer needs, product know-how and related service requirements
•	Regional leadership experience and robust Service customer network
•	Proven ability to work in a matrix organization and stakeholder management
•	Technical knowledge, on an electro-mechanical level, combined with a strong affinity for digitalization
•	Proven leadership skills; able to drive, empower, motivate, engage, develop and lead a strong team moving from traditional ZF products into the next generation aftermarket service solutions e.g. retrofit, Autonomous driving and safety systems, e-mobility.
•	Fluent in English 
•	Willingness to travel

Consultant: Charlie Shi 

Tel: 62676622 - 8022 


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